When an unsubscribe actually helps your business

 

Last week, someone told me directly that they had unsubscribed from my newsletter. Not in a harsh way, just honest.

“I unsubscribed. I am trying to get fewer emails.”

For a moment, my brain went straight to:
“Did I say something wrong?”
“Is my content not interesting?”

Then I remembered something important.

Sometimes, I unsubscribe from emails that are not in alignment. And yes, a bunch of emails in my inbox can feel overwhelming too!

That reminder softened everything. This No was not an attack. It was information.

We talk a lot about Yes in business. Yes to clients. Yes to sales. Yes to growth. We do not talk enough about the power of NOs.

There is a book called “Go for No!” The idea is that if you are truly putting yourself out there, you will collect NOs along the way. The more honest NOs you receive, the more proof you have that you are actually visible and active, not hiding.


In operations and in life, NOs are boundaries, filters, and useful data:

  • A client who says No to your new rate is telling you what they can truly afford.

  • A lead who says No to your service is telling you they are not the right fit right now.

  • A subscriber who says No to your emails is making space in their inbox and helping you see who really wants to stay.


None of that means you are wrong or bad. It means your message is specific enough that people can decide. That is a gift.

When we avoid NOs, we also avoid clarity. We keep ghost leads, half-interested clients, and an email list full of people who are not really there. That quiet “maybe” energy drains us more than a direct No ever could.

Letting people say No frees you to pour your time and care into the Yes people.


Here are a few simple ways to work with NOs in a healthy way:

  • Make one clear offer that someone can say Yes or No to.
    Instead of circling around, send one simple question:
    “Would you like to book a clarity call this month?”
    “Are you ready to move forward with this project in January?”
    A clear question invites a clear answer. Yes and No are both useful.

  • Create a short No log for seven days.
    In your notes app or a notebook, write down each No you receive in a week: a proposal that is not accepted, an unsubscribe, a person who cannot meet this week, etc.
    Next to each No, write one sentence: “This No gives me space to…” or “This No teaches me…”

    You will start to see how many NOs actually protect your time and energy.

  • Remind yourself that you are not meant for everyone.
    Write this somewhere you can see it: “I am not for everyone, and that is OK.”

    Let that guide your offers and your communication. It is better to be a strong Yes for the right people than a soft “maybe” for everyone.

NOs are not proof that you are failing. They are proof that you are showing up, telling the truth about your work, and letting people choose what they need.

The more honest NOs you allow in your business, the more room you create for the clients, projects, and opportunities that feel like a full-body Yes.

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